It´s that time of year again. Those dreaded KPIs have to be set and the task of measuring employee performance begun. But are the measurements we make an accurate reflection of actual performance? This week´s newsletter examines all the reasons…
Read MoreCategory: Culture
Understanding and Communicating Quality
Quality is often defined as conformance to expectation. What often gets lost is that quality affects all aspects of operations and impacts every aspect of organisational design and delivery. With tenderprenuership and state supply chain management coming to the…
Read MoreHow to gain employee respect
More employers are completing employee surveys in an attempt to gain a better sense of what people are feeling in the workplace. Not surprisingly it is highlighting that employees often do not respect each other and they also seem not…
Read MoreFutureSkills and FutureTrends
It is so easy to get stuck in today and not look at tomorrow. The reality that is unfolding around us is that of a fast globalising world in which our daily actions are creating change on an unprecedented…
Read MoreEffective delegation
The job of a manager is to get work done through the efforts of others, in line with the direction of the firm. Managers always remain accountable for the results, but often is it not feasible or desirable for managers…
Read MoreDo you have a mentorship programme?
As you go back in history you realise that great leaders had great mentors. Do you have a mentor and is our organisation using mentorship to effectively activate the potential of staff? Recent research including a paper by Offstein,…
Read MoreCross cultural fluency
Are you cross culturally fluent? We all think that we understand what is happening out there in the world and with a growing sense of globalisation we are all coming into contact with more people that are not the same….
Read MoreBuilding organisational culture – one employee at a time
You walk out of the interview and you think you got the job. The skills matched, the experience matched and you felt that it would be a great place to work. When you hear that you did not get the…
Read MoreCoaching a supercharged team
It is almost too easy to be hyper-efficient as an individual. Technology and tools have enabled individuals to have so much power to affect change and this individualised world that the notion and value of working in teams is becoming…
Read MoreDelivering service
We all like good service – but it is often hard for an organisation to get to grips with the requirements for defining a service as “good”. Anyone can sell an idea once but the key to recurring business…
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